We understand that sometimes “life happens” and you may need a refund on fees paid for services to Blaze Ignite. We try to be fair and create a policy that protects both parties. We will work with you to ensure you are satisfied with our work. However, if a refund is requested and granted, all property created by Blaze Ignite including graphics, content, and code, will remain the property of Blaze Ignite

By signing up for our services you acknowledge that you have read and have understood this Agreement and agree to be bound by its terms and conditions.

General Refund Policy Guidelines

Web Design & Development:
Web design and development projects require extensive resources, consumes our time, and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects, (full website designs, individual page mockups, and smaller design components within a website, etc.) and custom development projects are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets canceled, delayed or postponed by the client, then all monies paid will be retained by Blaze Ignite and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid. All projects that are completed as defined as per the scope of the work are non-refundable.

Website Maintenance:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. There are absolutely no refunds for any fees related to website maintenance services. Our support plans are dependent on the scope and size of a website and are quoted accordingly. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework, and specifics of a new client's website, thus we require maintenance fees to be paid in full unless determined otherwise.

SEO & Digital Marketing:
Customer understands, acknowledges, and agrees that Blaze Ignite has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after the commencement of the plan to list and/or update a customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Blaze Ignite is not responsible for changes made to the customer’s website by other parties that adversely affect the search engine or directory rankings of the customer’s website. SEO and marketing professional services require extensive resources, strategy, and consumes our time, and incur internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

Domain Names:
All sales of domain names are final once a domain name has been transferred to the client's account. Domain name sales require payment in full before transferring the purchased domain name.

How Refunds Are Processed:
We will refund you, where applicable, using the same means you have made payment with.